Refund policy

Returns

      If you encounter a problem with your wall mural, please contact our team of experts and we will resolve your issue as quickly as we can. To speed this process up, please send through some photos showing the issue with your mural. When we have established the issue with your wall mural, we will get a replacement mural sent to you. 
      If the issues with your wall mural are due to poor installation, then, unfortunately, we are unable to take responsibility. Therefore, we advise that you take care when installing the mural or hiring a third party to help.
      We are not able to accept returns of wall murals due a change of plan, or if they have been used. This is because our murals are 'made-to-measure' meaning no two wall murals are the same, consequently, we cannot reuse them.

Refunds (if applicable)

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
       If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

      If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
      Next, contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wallpapermural.com.

Exchanges (if applicable)

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@wallpapermural.com.