If you encounter a problem with your wall mural, please contact our team of experts and we will resolve your issue as quickly as we can. To speed this process up, please send through some photos showing the issue with your mural. When we have established the issue with your wall mural, we will get a replacement mural sent to you.
If the issues with your wall mural are due to poor installation, then, unfortunately, we are unable to take responsibility. Therefore, we advise that you take care when installing the mural or hiring a third party to help.
We are not able to accept returns of wall murals due a change of plan, or if they have been used. This is because our murals are 'made-to-measure' meaning no two wall murals are the same, consequently, we cannot reuse them.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you notice any defects on your wallpaper please do not hesitate to contact us and we can either refund or reprint your order. Please be aware that we cannot be held responsible for any decorators costs if a defective mural is installed. All orders need to be inspected before installation to ensure decorators fees are not wasted.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.