Refund policy

100% Satisfaction Guarantee  

We offer a 100% satisfaction guarantee, which means that if you are not happy with your wallpaper, you can return it, as long as it is unused, uninstalled, and undamaged. Once the wallpaper has been returned to us, we can exchange your order for another item or issue a refund.

To reduce paper waste in line with our environmental policies, orders above 15m² are unable to be returned so if you are placing a large order please order samples to ensure you are happy with your chosen design and paper type before ordering.

The right to return your wallpaper applies for 14 days from the date in which you received your order. To be eligible for a return, you must ensure the wallpaper is unused, uninstalled, undamaged and less than 15m².

If you wish to cancel your purchase, contact us at info@wallpapermural.com and we can help with your cancellation or return.  

Returns Process

Unless faulty, the customer is responsible for returning the product. If you are ordering from outside the UK, please bear in mind that our returns address is within the UK.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you notice any defects on your wallpaper please do not hesitate to contact us and we can either refund or reprint your order. Please be aware that we cannot be held responsible for any decorators costs if a defective wallpaper is installed. All orders need to be inspected before installation to ensure decorators fees are not wasted. If any faults with the wallpaper are noticed or caused during installation we cannot be held responsible. It is for this reason we advise that you take care when installing the wallpaper or hiring a third party to help.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@wallpapermural.com.

Exchanges (if applicable)

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wallpapermural.com.