Frequently Asked Questions
Please see below for a comprehensive list of frequently asked questions about our murals, our company, and delivery.
If you can't find the answer to your question, please contact us and a member of our team will answer you as soon as possible.
Our Murals
Where can I get help hanging a mural?
You can view our installation guide here.
What types of wallpaper do you sell?
We sell 4 types of wallpaper (Removable Self-adhesive Wallpaper, Traditional Wallpaper, Heavy-Grade Wallpaper and Removable Self-Adhesive Vinyl). More information on the types can be viewed by clicking here.
Do the murals come in strips?
Yes the murals come in strips of 48cm in width.
Can I install your murals myself?
Our murals are designed for easy hanging. Please visit our installation guide and decide for yourself if you think you need a professional.
Can I use my own image for a mural?
Yes, details on custom murals can be found here. Please contact us and a member of our team will get back you.
Can murals be cleaned?
Use a soft damp cloth to the clean your mural with no chemicals. If your mural is on our Heavy-Grade, a wet cloth can be used.
Please do not use abrasive cleaners.
What size mural do I need?
We can print any size! Measure your wall and enter your measurements on the product you like. We add 3cm to every edge to allow room for trimming and errors. You can arrange the mural exactly how you would like it using our customise option on the product page.
Our Company
Why choose WallpaperMural.com?
All our wallpaper murals are manufactured in-house, in our purpose built factory in the UK. We offer custom sizes to fit the dimensions you require, not fixed sizes you have to cut to fit. We have excellent customer service and will always go that extra mile to make sure you are very happy with your wallpaper mural.
Do you have an sustainability/environmental policy?
Yes, we are a very sustainability- & eco-conscious company and our environmental policy can be viewed here.
Are you active on social media?
Yes, we post regularly on the following platforms:
Instagram @wallpapermuralcom
Facebook wallpapermuralcom
Pinterest wallpapermuralcom
How do I become a reseller?
Please contact us using our reseller form and a member of our team will get back you.
What forms of payment do you accept?
We accept most major credit cards, PayPal, Apple Pay and Google Pay.
We also have interest-free instalment options with Klarna (pay in 3 or pay in 30 days) and PayPal (pay in 3).
Manufacturing & Delivery
What materials are the murals printed on?
We offer 3 types of wallpaper - Removable Peel & Stick, Traditional Wallpaper and Heavy-Grade Wallpaper. More information can be found by clicking here.
Do you do international delivery?
Yes, we offer international delivery and you can see prices for your location at checkout.
Within the UK, EU, EEA, and USA there are no import charges payable by the customer.
Please be aware that for outside the UK/EU/EEA/USA any customs/import charges are the responsibility of the customer.
How long before my order is shipped?
We print every mural to order, which takes 2-5 working days. Once it is printed, delivery is next-day within the UK, 2-3 working days to USA and less than a week worldwide (see estimate for your location at checkout).
You can also select an Express service at checkout which is dispatch guaranteed in 2 days.
You will receive a shipping confirmation email and/or text message when we ship your order.
Who pays customs and import charges?
As we are based in the UK, no import duty to the UK applies.
For the EU and EEA, we pay the import duty up front. You, our customer, will not be charged for this.
All customs and import charges outside UK/EU/EEA are the responsibility of the customer. As a small business we do not have the resources to keep track of international laws and customs to properly calculate customs charges outside the EU/EEA. We apologise for any inconvenience.
If you can't find the answer to your question, please contact us and a member of our team will answer you as soon as possible.